The EIS Application Process

Find a Property

Finding a property that suits your needs is often the most challenging step in the application process.  You can view all our available properties under the ‘RENTING’ tab on our Home Page or click on For Rent under our ‘Quick Links’.

Booking an Inspection

Once you’ve found a property that you’re interested in, you need to book an inspection. You can use our 24 hour a day online tenant inspection booking system to do this. All you have to do is click on ‘Contact Us’ when viewing the property you’re interested in.  Then simply enter your full name, contact details (email and mobile), message, enter the Validation Code and click Submit.  One of our Leasing Consultants will make contact with you after your interest is received to advise when it will be possible to view your chosen property.  You can also contact our office directly to register your interest in a property and book an inspection.

Can I apply for a property without seeing the property in person?

We require applicants to inspect the property in person before submitting a tenancy application. While we understand that there are occasionally circumstances which prevent this, for example people re-locating to Hobart, until you can physically inspect the property yourself we are unable to process your application. Similarly, we are unable to process your application ‘pending an inspection’.

Submitting Your Application

Once you have viewed a property, you are then able to submit your application for tenancy.  Our Application Form can be downloaded under the ‘RENTING’ tab – Application Form. This can be submitted online, faxed, emailed, dropped into our office in person or handed in at the inspection.

How soon should I submit my application after viewing a property?

Being the first person to submit an application does not guarantee that you will be offered a lease on a property.  We are a fair and equitable company and believe that all people who view a property have the right to submit an application should they choose to do so.  To enable this, once a property inspection or open home has been held, the application process remains open for 24 hours (or until the following Monday morning if a viewing is held on a Friday or Saturday).  During that time we do not show the property any more.  This allows those who did view, the opportunity to collect the documentation required and complete the application form.    After the 24 hour application process has passed and if we do not receive any applications, then we are ready to show the property again.  All applications received after a property viewing and within the 24 hour time frame are considered in competition with each other.

What to Include in Your Application

Each individual applicant over the age of 18 will be required to submit the following:

·     Basic personal details

·     Details of your current and past addresses

·     Next of kin contact details

·     Details of rental history including contacts for rental references (previous Property Managers or private landlords)

·     Personal and professional references

·     Copies of supporting documentation required:

1.       100 points of identification (one of which must be photographic):
–   Driver’s license, passport, 18+ card, birth certificate (50pt each)
–   Bank/credit card, phone/electricity account statement (25pt each)

2.       Employment details and proof of income (based on your current circumstances):

   Last three pay slips OR current employment contract if you have just commenced a new job, 3 months of bank statements showing savings or large lump sum deposits, current Centrelink statements or proof of any other income that you receive.

All proof of income statements submitted must display your name.  We are not able to use bank statements without your customer name or Centrelink statements that only show a CRN.

3.       Current credit check:

–   Available from Tasmanian Collection Services, Dunn and Brad Street or VEDA.

Failure to fully complete your entire application and all required attachments will result in additional delay and could compromise the likelihood of your application being progressed.

Processing Your Application
When processing your application we will:

·     check that you have fully completed your application form including all the attachments that we require;

·     check your identification to ensure that all details line up as they should;

·     calculate a basic affordability test for all people applying on your lease to make sure that the rent is within your means;

·     contact your employer to ensure your employment and income details are current and correct;

·     contact your personal referees;

·     speak to your previous property managers or private property owners to check your rental history;

·     check your credit history.

Details of applicants that we believe meet our criteria and the criteria of the property being applied for will be recommended to the property owner who’ll make the final decision on which application to progress.

If your application is successful you will be notified and sent an ‘Offer to Lease’ email.

How Long Does it take to Process an Application? 
Once we have received all required documents and details, we will endeavor to have an answer to you regarding your application within 48 hours.

Accepting & Signing the Lease
Once you have been accepted for a property we will make an initial phone call to advise that your application has been successful.  We will also send you an email outlining the processes to secure your property. In most cases, the process is as follows:

·     Before attending our office we need your intended start date for the lease. (The longest we are able to hold a property before you must commence paying rent is two weeks.)

·     Within 24 hours of the offer being made all individuals who will be on the lease need to visit us at our office and sign a Residential Tenancy Lease.

·     Pay two weeks rent which acts as a deposit.  Once paid, this amount is non-refundable.  The payment acts as a deposit     and allows us to stop advertising the property.  Payments can only be received in exact cash or bank cheque.  Please make all Bank Cheques/Money Orders out to EIS Property Management.

·     Complete a Direct Debit Request to allow your on-going fortnightly rental payments.  We are unable to receive rent in cash payments.

When you meet with us we will carefully explain the details of the lease including our expectations and obligations.  As we need to explain all your tenancy details thoroughly, please allocate up to 30 minutes for your meeting with a member of our Leasing Team.

What do I have to do with my bond?

After you have signed a lease at our office we will supply you with a signed Bond Lodgement Form.  You are required to take this form, along with your bond (4 weeks of rent) to Service Tasmania and lodge the payment with the Rental Deposit Authority (RDA).  They will supply you with a receipt for your records and a receipt for our records.  Your bond MUST be lodged before the commencement of your lease.

What do I do on the day the lease starts?

On the day your lease is scheduled to start, you can collect the keys and a Tenant Pack that we prepare for you from our office after 2pm.  It is not possible to collect them any earlier.  At this time, if not already done, you must bring with a copy of your Bond Lodgement Receipt from Service Tasmania.  Unfortunately, without the receipt from the RDA we are unable to release any keys for your leased property.